Free Live Webinar

Decoding Service Design –For Improved Customer Satisfaction

August 23rd, 2017
at 3:00 PM IST

There’s a lot of talk by most businesses, about how much they value their customers. Those who are not paying lip service are exploring ways to enhancing customer experience (CX) by understand their customers agitations, frustrations and motivations.

Don’t take our word for it. Attend the webinar to understand why it’s critical for the success of your company.

There are companies who want to be disruptor’s and looking at ways to build a better connect with the customer by ensuring stickiness with enhanced service experiences.

Service design can provide these organizations with practical tools to design interactions and experiences from a customers’ view point, and to meet or even exceed their expectations. It helps gain insights into how CX is impacted by the employee experience and how to identify, prioritize and implement meaningful improvements, resulting in increased customer satisfaction, loyalty and advocacy.
This webinar, led by industry expert Vidya Priya Rao, Founder – Innovatus Marketers Touchpoint LLP, will help you gain a greater understanding of the role that service design plays in achieving your customer experience transformation goals.

Key takeaways from the webinar include:

  • What is (and What is NOT) service design
  • The benefits of taking an outside-in view
  • How service design uncovers the lumps and bumps along the customer journey
  • Service design frameworks and tools
  • Better know-how of desired customer experiences to drive better outcomes
Presented by: Vidya Priya Rao
She is a customer experience, service design thinking, marketing, and sales consulting professional with 18+ years of experience.  Her blogs are featured among the top 75 CX blogs in the web by Feedspot. She is the Program Director, Design Thinking - MDP at N. L. Dalmia Institute of Management Studies and Research. She is a certified business and executive coach.
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DECODING SERVICE DESIGN – FOR IMPROVED CUSTOMER SATISFACTION
Wednesday, 23rd August 2017 at 3:00pm To 4:00pm IST
Duration: 1 Hour
Not free on 23rd? Sign up anyway, we’ll send you the recording.
709, Shivai Plaza, Andheri East, Marol Industrial Estate Mumbai (Maharashtra) 400059
Call: +91-8080015500
Email: vidyapriya.rao@marketerstouchpoint.com
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